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Welcome to IT Solutions Navigator Online Help!

Thank you for using GSA’s IT Solutions Navigator website to facilitate your search for available Information Technology and Telecommunications solutions to fulfill your mission requirements.

This online help section provides:
1) step-by step instructions for navigating through the contract vehicle matching process
2) information on how to access other website features
3) links to additional help references for solution categories and contract vehicles

To navigate throughout this online help:

  • Click a hyperlink in the Table of Contents below to access help on a particular topic.
  • To search for an item not in the Table of Contents, from the Edit menu, select Find (or hold down Ctrl + F keys) and type partial or complete words in the textbox, and click Next or Previous till you find the item.
  • Click Go to Top at the bottom right of the page to return to the Table of Contents anytime.

Website User Access and Registration

The IT Solutions Navigator is a public website, accessible to all users without registration or login to the system.

However, if desired, users may register and create a user account for the website in order to avail themselves of the complete set of website features, such as:

  • Saving and viewing previous contract match searches upon future visits to the system
  • Saving user contact information to avoid re-entering it when contacting GSA Customer Service via online chat, Customer Contact Form, email, or phone
  • Updating user contact information and preferences via the User Profile

New User Registration

Follow the steps below to register as a new user to the Navigator website:

  • From any page of the website, click Register/Sign In in the upper right of the page.
Home Page Tabs
  • On the pop-up that appears, click New User?.
User Sign In
  • Enter your name, all required information, and optional information as desired. Click Register.
User Registration Page

Special Notes

  • If you check the box ‘I would prefer not to be contacted in the future about other GSA solutions,’ the system will only provide your information to the designated IT Solutions Navigator POCs.
  • If you DO NOT check the box for ‘I would prefer not to be contacted in the future about other GSA solutions,’ the system will provide your information to other GSA organizations that may provide you with other services.
  • You will receive an email providing a URL (link) for login, your Username (which is your Email Address), and a Temporary Password. From the email, click the link for the Navigator website. The IT Solutions Navigator Home page is displayed.
  • To login, from the any page of the website, click Register/Sign In in the upper right of the page. Enter your Email Address and the Temporary Password in the Register/Sign-In box, and click Sign In.
  • On the Forgot Password page, enter a new Password and re-enter to confirm. NOTE: Ensure your new Password meets the following Secure Password Rules:
    • Must be a minimum of eight characters
    • Must be unique from previous 3 passwords
    • Must be a combination of alpha, numeric, and at least one of the following special characters: !#$%-_=+
    • Must not contain the word ‘password’
  • Click Change Password.
  • The Home page will be re-displayed with your name and the logged in user view of the Register/Sign In box.
User First Name

Log In/Log Out

Once you have registered on the Navigator website, follow the steps below to log in to the site:

  • From the any page of the website, click Register/Sign In in the upper right of the page. Enter your Email Address and the Password in the Register/Sign-In box, and click Sign In.
  • The Home page will be re-displayed with your name and the logged in user view of the Register/Sign In box.
User Sign In
  • To log out of the site when you are finished, click Logout from the banner at the top of the screen.
View Saved Searches, Manage Profile and Sign Out

Forgotten Passwords

If you have forgotten your password, follow the steps below to regenerate a new one:

  • TBD until this functionality is built.  From the Register/Sign in box on the Home page of the website, click Forgot Password.
  • On the Forgot Password page, enter your Email Address, and click Submit.
Reset Password
  • You will receive an email providing a URL (link) for login, your Username (which is your Email Address), and a Temporary Password. From the email, click the link for the Navigator website. The IT Solutions Navigator Home page is displayed.
  • On the Home page, enter your Email Address and the Temporary Password in the Register/Login box, and click Login.
  • On the Change Password page, enter a new Password and re-enter to confirm. NOTE: Ensure your new Password meets the following Secure Password Rules:
    • Must be a minimum of eight characters
    • Must be unique from previous 3 passwords
    • Must be a combination of alpha, numeric, and at least one of the following special characters: !#$%-_=+
    • Must not contain the word ‘password’
  • Click Change Password.
  • The Home page will be re-displayed with your name and the logged in user view in the Register/Sign In box.

System Lockout and Password Policy

For security reasons, the Navigator website adheres to the following login and password policies:

  • The Navigator site provides a maximum of 10 failed login attempts. After 10 failed attempts, your user account will be locked out of the website, and you will not able to access the site for 30 minutes. After 30 minutes, you may try again to access the site.
  • Passwords expire 90 days after they have been created. If you try to log on after the password is expired, the system will automatically request you to change your password.
  • All passwords must meet the following Secure Password Rules:
    • Must be a minimum of eight characters
    • Must be unique from previous 3 passwords
    • Must be a combination of alpha, numeric, and at least one of the following special characters: !#$%-_=+
    • Must not contain the word ‘password’

Edit User Profile

To change your contact information and site preferences, follow the steps below:

  • After logging into the Navigator site, from the Register/Sign In box on the Home page, click Manage My Profile.
View Saved Searches, Manage Profile and Sign Out
  • On the User Information page, click Edit.
  • Update your information and/or preferences, and click Save. Your information will be changed.

Contract Vehicle Matching Process

The Contract Vehicle Matching process walks you through three simple steps necessary to identify:

  1. government organization
  2. desired solutions categories
  3. specific requirements and priorities for your acquisition

After collecting your input and responses, the IT Solutions Navigator system identifies matching contract vehicle(s) that best meet your needs and displays the results on the Contract Vehicle Match Results page. You may print the results as well as view and compare additional features of each contract vehicle.
In certain cases, if you have indicated that you would like assistance with your acquisition, the Assisted Acquisition Services (AAS) program of the Federal Acquisition Service (FAS) or Regional Telecom Tiers of Service are available to provide assistance based on the solution categories selected and the level of support needed for your requirement.  These will be displayed in the Assisted Services section.
In other cases, when there is not a single contract vehicle available to meet all your desired solution categories, the IT Solutions Navigator system displays a list of the contract vehicles that are able to provide your solution categories separately on the Partial Match Results page.


Step 1: Define Your Organization

The first step in the Contract Vehicle Matching process is to identify the government organization making the acquisition. Different solution categories and contract vehicles are available to different government organizations.
Follow the steps below to start the Contract Vehicle Matching Process and define your government organization.

  • From the Home page of the website, click Get Started Now! toward the bottom of the page.
Home Page Get Started
  • Under Step 1: Define Your Organization, select: Federal or Tribal Government, State or Local Government, or Other Eligible Purchasers of GSA Federal Sources of Supply.
  • Click Next.
Define Your Organization

Edit Organization Type

  • To edit organization type after proceeding to subsequent steps, click Return to Step 1 at the bottom of the page.
Return to Step 1 and Proceed to Step 3

PLEASE NOTE: If government organization type is changed after proceeding to subsequent steps, ALL solution categories selections and requirements/priority responses are DELETED, and the matching process is RESET.
Special Notes

Eligibility to Use GSA Sources
GSA Order ADM 4800.2G, Eligibility to Use GSA Sources of Supply and Services, provides definitive guidelines concerning eligibility requirements and limitations for agencies, activities, and organizations. In addition, the following appendices identify those specific agencies, activities, and organizations for which eligibility determinations have been made:

  • Appendix A—Executive Agencies;
  • Appendix B—Other Eligible Users; and
  • Appendix C—International Organizations and Others Determined Eligible under Section 607 of the Foreign Assistance Act

To download a copy of this order, visit http://www.gsa.gov/portal/content/104212

State, Local and Tribal Governments
The General Services Administration Acquisition Manual (GSAM), Part 538.7001, Definitions, offers the following definition of state and local governments:
The States of the United States, counties, municipalities, cities, towns, townships, tribal governments, public authorities (including public or Indian housing agencies under the United States Housing Act of 1937), school districts, colleges, and other institutions of higher education, council of governments (incorporated or not), regional or interstate government entities, or any agency or instrumentality of the preceding entities (including any local educational agency or institution of higher education), and including legislative and judicial departments.
The term does not include contractors or grantees of state or local governments.
The GSAM is available at http://www.gsa.gov/portal/content/104579


Step 2: Select from the Solution Categories below

After defining the government organization, select the solution categories which you would like to acquire. You may select up to 5 solution categories either via a key word search or via the Catalog of Solutions or Categories, which will display all solution categories in a hierarchical tree format.

Solution Categories Selection

Key Word Search

Follow the steps below to conduct a key word search to select solution categories.

  • To search from solution category titles only, enter a key word or set of words in the Search for text box. You may also enter partial or complete words.
  • To expand your search to include solution descriptions and related classification codes, enter a key word, set of words, Classification (FSC) code, Product Service Code (PSC), North American Industry Classification System (NAICS) code, or Special Item Number (SIN) code and check the box for FSC, PSC, SIN, or NAICS code.
  • To expand your search to search by Associated Keyword check only the box for Associated Keyword.
  • Check the box for Only show green IT solutions to search for only green IT solutions
  • Click Submit
Search By Keyword
  • Solution categories containing matching key words are displayed. As necessary, expand Level 1 and Level 2 categories to view solution categories
  • Check the box for the desired solution categories. Selection is displayed in the Solution Categories Selected box on the right
  • To de-select a solution category, simply uncheck the box next to it in the catalog list or click on the ‘X’ icon next to it in the Solution Categories Selected box
  • Click Proceed to Step 3 after all selections are made

Catalog of Solution Categories

Follow the steps below to browse and select from the entire Catalog of Solution Categories.

  • Select the radio button for Select from the Solutions or Categories below
  • Seven category groups containing all solution categories are displayed. As necessary, expand and collapse Level 1 and Level 2 categories to view specific solution categories. Use the scroll bar to the right to view items further down the list
  • Check the box for the desired solution categories. The selection is displayed in the Solution Categories Selected box on the left
  • To de-select a solution category, simply uncheck the box next to it in the catalog list or click on the ‘X’ icon next to it in the Solution Categories Selected box
  • Click Next after all selections are made
Solution Categories Selected

Edit Solution Categories

  • To edit solution categories while you are in Step 3, continue to click the Back button at the bottom of the (omit the phrase, step/question) page until you reach Step 2.

PLEASE NOTE: All categories that were previously selected will be expanded and displayed.


Green IT Solutions

Solution categories designated as ‘Green IT Solutions’ are marked by a Leaf icon.

Green IT Solutions
  • Check the box for Only show green IT solutions to search for Green IT solution categories only in the Search By Key Word option, or
  • Scroll down to solution categories with the Leaf icon in the Catalog of Solutions Categories
  • To select a Green IT solution, check the box for that solution category

Edit Solution Categories

  • To edit selections while you are in Step 2, you may:
    • Uncheck the box for the solution category in the search results to remove it
    • TBD until this functionality is built.  Click the ‘X’ icon for the solution category in the Solution Categories Selected box to remove it
    • TBD until this functionality is built.  Click Delete All in the Solution Categories Selected box to remove all solution categories from your list
    • Select other solution categories to add them to your list
  • TBD until this functionality is built.  To edit selections after proceeding to subsequent steps, click Back at the bottom of the immediately following step/question.

Special Notes

  • You may only select up to 5 solution categories
  • After solution category selection, the system performs an initial search for matching contract vehicles, and directs you to one of the following next steps:
    • If all desired selections may be provided together under a single contract vehicle, the system displays results and details for that one contract vehicle
    • If all desired selections may be provided together under more than one contract vehicle, the system allows you to proceed to specifying acquisition requirements and priorities to further narrow down potential contract vehicles
    • If all desired selections may not be provided under one contract vehicle, but they may be provided separately under several contract vehicles, the system displays the Partial Match Results page with the several vehicles and directs you to edit solution category selections, if seeking just one contract vehicle
    • If none of the desired selections may be provided by any contract vehicle, the system displays a no match message and direct you to edit solution category selections

Step 3: Specify Acquisition Requirements and Priorities

After selecting solution categories, define specific acquisition requirements and priorities to further narrow down the potential list of matching contract vehicles.
Follow the steps below to answer questions related to acquisition requirements and priorities.

  • Beginning with the first question, the system displays a Progress Bar at the top of the Step 3 section, indicating the number of questions remaining to be answered. The Progress Bar is updated, after each question.
  • For each question, select responses as desired
    • For questions with radio buttons, only a single selection is permitted
    • For questions with check boxes, multiple selections are permitted, but you should not select the ‘I’m not Sure’ option with other options
  • After selecting responses, click Next to proceed to the next question
  • After each answer, a list of potential contract vehicles, based on your response, is displayed in the Possible Contract Matches box
  • If there are no potential contract vehicles in the Possible Contract Matches box, the system has not found any contract vehicles that will match your requirements. You must then change your responses to find matching contract vehicles
  • Repeat above steps for all questions
Place of Performance Question 1
  • For the Place of Performance question, click hyperlinks to view map and information about states and areas included within the GSA Regions.
    • Click the hyperlink View Map next to the question to view a map of the GSA CONUS and OCONUS regions. Click the hyperlink Cancel at the bottom right of the map to close the map
CONUS
  • Click the hyperlink Regions Info to view a table of all the GSA Regions and corresponding states, local areas, U.S. Territories, and countries for each region.
  • For the Set Acquisition Priorities question, drag and drop priorities above or below to indicate the rank of importance you would like to assign to each factor in the contract vehicle matching process
US Region Map
  • PLEASE NOTE: The contract vehicle matching process for state or local entities does not include the Set Acquisition Priorities question due to the limited amount of contact vehicles available.
  • After last question, click View Results to identify the best match and display results

Edit Acquisition Requirements and Priorities

  • To edit question responses while you are in Step 3, click Previous Question at the bottom of the immediately following step/question, change your response, and click Next Question.

PLEASE NOTE: Changing responses may change the list of potential contract vehicles in the Possible Matches box.
Special Notes

  • Rent, Lease or Purchase and Equipment Type questions are only asked, if a solution category from the following hardware sub-tiers are selected in Step 2:
    • Hardware, Communications/Network Equipment
    • Hardware, Computing Hardware
    • Hardware, Security Equipment
  • Federal/Tribal government organizations and State/Local organizations have different sets of questions
  • Some questions serve as eliminating questions which eliminate contract vehicles, based on user responses. Others will not eliminate contract vehicles, but their responses will weigh differently during the contract matching after all questions have been answered
  • After each question is answered, the system determines possible matching contract vehicles based on the response, and directs you to one of the following next steps:
    • If there is only one matching contract vehicle, the system skips all other questions and immediately displays results and details for that one contract vehicle
    • If the Level of Assistance responses for Pre-award, Post-award, Consulting Services, or Full Acquisition Life Cycle are selected, and only GSA assisted services are available, the system skips all other questions and displays results and details for GSA assisted services
    • If the Level of Assistance responses for Pre-award, Post-award, Consulting Services, or Full Acquisition Life Cycle are selected, and both GSA assisted services and contract vehicles are available, the system provides the option to skip all other questions and displays results and details for GSA assisted services
  • If at the end of all questions, there is only one contract vehicle, the system displays results and details for that one vehicle
  • If at the end of all questions, there is more than one contract vehicle, the system calculates the best contract vehicle matches based on a pre-determined formula, and displays results and details for those contract vehicles

Acquisition Requirements and Priorities Questions

Different questions are asked based on the type of government organization making the acquisition and the solution categories which are selected. Below is a list of all questions with explanations of when the questions are asked and various response choices to help guide your responses.
Place of Performance or Delivery (Federal/Tribal organizations only)
What is your required place(s) of performance or delivery? (Select all that apply)

  • Select Across Continental United States (CONUS), if you have a requirement that is to be performed or delivered across all 48 states that are within the contiguous United States (all states except Alaska and Hawaii)
  • Select choices from Local Service Areas to identify specific states from the 48 CONUS states where requirements are to be performed or delivered
  • Select choices from Specific Outside Continental United States to identify requirements that are to be performed or delivered outside of the continental United States such as Hawaii, Alaska, U.S. Territories and Possessions (Guam, US Virgin Islands, Puerto Rico), and US posts and stations of duty in Europe, Asia, Africa, Australia, South America and the Caribbean
  • Select Worldwide for requirements that are to be performed or delivered across the world, both Continental and Outside the Continental United States
  • PLEASE NOTE: The Washington, DC metro area includes:
    • Maryland (Montgomery and Prince Georges counties)
    • Virginia (cities of Alexandria and Falls Church and Arlington, Fairfax, Loudoun, and Prince William counties)

Level of Assistance (Federal/Tribal organizations only)
Please indicate the level of acquisition assistance you require:

  • Select Self-Managed if you are not seeking any acquisition assistance from GSA for this requirement
  • Select an Assisted Services option if you are seeking a level of acquisition assistance from GSA such as:
    • Pre-Award Assistance – This covers assistance ranging from a Scope Review, Statement of Work Assistance, Market Research, Acquisition Planning, or Contract Formation
    • Post-Award Acquisition Assistance – This covers assistance related to contract administration, project support, expense management, billing and close-out
    • Consulting Services – This covers and required assistance either before, during, or after contract award
    • Full Acquisition Lifecycle Assistance – GSA takes care of the full acquisition lifecycle and delivers the requirement to you

Objectives (Federal/Tribal organizations only)
Are you seeking to utilize a cooperative agency agreement for services, or comply with government mandates for cloud, data center consolidation, mobility, sustainability, cybersecurity, and other emerging technology needs?

  • This question identifies your priority related to mandates, recommendations, or preferences to acquire solution categories related to cloud, data center consolidation, mobility, sustainability, cybersecurity and other emerging technology needs.  GSA has contracts or agreements established for those specific purposes.  For more information, visit:
    • OMB 25 Point Plan for Federal IT Reform: http://www.whitehouse.gov/sites/default/files/omb/assets/egov_docs/25-point-implementation-plan-to-reform-federal-it.pdf
    • Shared Services Strategy: http://www.whitehouse.gov/sites/default/files/omb/assets/egov_docs/shared_services_strategy.pdf
    • Federal Cloud Computing Strategy: http://www.whitehouse.gov/sites/default/files/omb/assets/egov_docs/federal-cloud-computing-strategy.pdf
  • Additionally, your agency may put priority on GSA contracts and agreements that have been established as cooperative agency agreements

Rent, Lease or Purchase (Federal/Tribal and State/Local organizations; Hardware solution categories only)
How are you looking to acquire the Hardware portion of your requirement?

  • Select Short Term/Daily Rental, if your need for the equipment doesn’t exceed one year.  This type of rental is advantageous, in the event you are displaced due to disaster or have a need to aid continuous operations due to renovations
  • Select Lease, if the need exceeds a year and purchasing IT hardware or equipment is not an option; if there is no long term need; or if the benefits/costs of leasing outweigh the option of purchasing
  • Select Purchase, if you intend to buy and own the IT hardware or equipment

Equipment Type (Federal/Tribal and State/Local organizations; Hardware solution categories only)
Are you looking to acquire New or Refurbished Equipment?

  • In an effort to promote sustainable practices to the maximum extent possible, certain GSA contract vehicles offer solutions that are refurbished
  • Visit GSA’s Green IT website for more sustainability information at http://www.gsa.gov/portal/content/184837.

Acquisition Need (State/Local organizations only)

  • State/Local government entities may purchase general information technology solutions at any time under the Cooperative Purchasing Program. This program also gives access to Law Enforcement and Security solutions
  • State and Local Law enforcement may purchase information technology specific solutions, software and maintenance from the 1122 Counter-Drug Program as long as it is in support of their anti-drug missions. Law enforcement agencies place requests through their State Point of Contact or SPOC. SPOCs make IT purchases for them utilizing the IT Schedule 70 contract vehicle
  • Under the Disaster Recovery Purchasing Program, State/Local government organizations may purchase a variety of solutions from contracts awarded under GSA Federal Supply Schedules including information technology from the IT Schedule 70 contract to facilitate recovery from a major disaster, terrorism, or nuclear, biological, chemical, or radiological attack
  • For information related to all GSA State and Local programs, visit www.gsa.gov/stateandlocal.

Contract Type (Federal/Tribal and State/Local organizations)
What type of contract(s) are you looking for? (Select all that apply)

  • Contract Types are defined in FAR Part 16. The three primary contract types are:
    • Cost Reimbursement (Cost plus Incentive Fee contracts, Cost plus Award Fee, etc.)
    • Time and Material Type
    • Labor Hour Type
    • Fixed Price (Firm Fixed Price Contract with Economic Price Adjustment, Firm Fixed Price Contract with Incentives, etc.).
  • Hybrid contract types can be made by selecting more than one type of contract from the listing.

For additional information, please reference the Federal Acquisition Regulation (FAR), available online at www.acquisition.gov/far.
Period of Performance (Federal/Tribal organizations only)
What is your estimated Period of Performance?  (Please select the Start Date and End Date)

  • By providing the start date and end date, you are establishing a priority to use contracts/agreements in which the GSA contract/agreement’s expiration date is not before the end of your requirement’s period of performance
  • Select the check box for ‘I have a need for re-occurring services with an indefinite end date,’ if you have a need for recurring services

Socioeconomic Objectives (Federal/Tribal and State/Local organizations)
Are you looking to meet a Socioeconomic objective?

  • A small business set-aside is defined in FAR Subpart 19.5 as the award of certain acquisitions exclusively to small business concerns. A "set-aside for small business" is the reserving of an acquisition exclusively for participation by small business concerns
  • Although only certain GSA acquisition vehicles are reserved for a small business set aside procurement, many GSA vehicles have contractors that represent the full spectrum of small business types
  • For information on GSA IT Small Business contracts, please visit the Socioeconomic Solutions at http://www.gsa.gov/portal/content/104287

Estimated Dollar Value (Federal/Tribal organizations only)
What is the estimated dollar value of the acquisition?

  • The estimated dollar value of the acquisition is one of the three main considerations (Cost, Schedule and Resources) to factor into a procurement or project
  • It is the dollar value of the Purchase Request (PR) and is derived based on specific requirements, market research and price considerations

Set Acquisition Priorities (Federal/Tribal organizations only)
Use drag and drop to set the priorities in order of the highest importance to the lowest importance.

  • Set the level of importance for the Acquisition Priorities selected by dragging and dropping priorities above or below one another. The priority on top gets the highest level of importance, then the next, and so on. This helps in the ranking of contracts and agreements.

View, Print, and Compare Contract Vehicle Matches

After Steps 1 – 3 are completed in the Contract Vehicle Matching Process, the Contract Vehicle Match Results page is displayed with details of contract vehicles that best match your defined solution categories and acquisition needs and priorities. In some cases where the system has narrowed down contract vehicles or assisted services prior to completion of Steps 1 – 3, the Contract Vehicle Match Results page is also displayed with accompanying details.
From the Contract Vehicle Match Results page, you may view details about the contract and corresponding Points of Contact (POCs), print the list of contract vehicles, and compare details of several contract vehicles. You may also access contract vehicle websites and other relevant links to facilitate your acquisition order.
GSA understands that you may need more information in order to make a selection related to the best contract for your requirements. The Comparison feature lists additional information related to each contract vehicle. Only those contract vehicles that are listed in your results are compared.  A copy of the comparison table is also included on the print page for reference. 
Follow the steps below to take advantage of the features available for contract vehicles results.  NOTE: this functionality is currently in flux and will need updating once the methodology is completed.

  • Click Compare to compare contract vehicles. The Contract Vehicle Comparison screen is displayed. Click Close to return to the main display
  • Click Print to print the list of contract vehicles/assisted services and the Contract Vehicle Comparison details. The Print Dialog box is displayed. Select your printer and click Ok
  • Click Save as PDF to save or print the list of contract vehicles/assisted services and the Contract Vehicle Comparison details in PDF format. The PDF View is displayed. From the File menu or the command menu that pops up upon scrolling to the bottom of the screen, select Save or Print options as desired.
  • If you are using Google Chrome, to save as PDF, please disable the Chrome PDF viewer plug-in prior to saving. To do this, open another tab, type chrome://plugins/ in the location bar and click enter. Scroll down the list of plug-ins to Chrome PDF Viewer. Click the Disable link. The row should now be grayed out, and the title should now read as 'Chrome PDF Viewer (Disabled).' Close the tab, return to the Navigator Main screen, and click Save as PDF. Scroll to the bottom right of the screen, and from the command menu that pops up, select Save or Print options as desired.
  • Click the hyperlink for the Contract Vehicle or Assisted Service to access follow-up connections and further details for that specific contract or service. The Connect page is displayed
  • Click the hyperlink for the Website for a Contract Vehicle or Assisted Service in the list to access additional information about that specific contract vehicle or service. The website is displayed
  • Click the hyperlink for the Email contactfor a Contract Vehicle or Assisted Service in the list to contact the Point-of-Contact (POC) for that specific contract vehicle or assisted service. An email message, using your standard email application, addressed to the Email contact is displayed
  • Click New Search to return to Step 1: Define Your Organization and begin another contract match. Click Ok in the pop-up Message Box which provides a notification that your previous selections and results will be cleared when beginning a new search.

Special Notes

  • In the Contract Vehicles table, the contracts that best match your solution categories and requirements are listed first, followed by alternative matches
    • Best indicates thatthe contract vehicle is best suited to meet your needs based on the solution categories selected and acquisition requirements specified
    • Alternate indicates that the contract vehicle also meets your needs, but may not meet all your exact specifications
  • For additional contract vehicle information, please click on the website link provided
  • If Local Service Acquisition (LSA) contract vehicles are displayed in the contract vehicle match, GSA Assisted Acquisition Service will not be displayed, since LSAs include Regional Telecom Tiers of Service
  • For additional contract vehicle information, please click on the website link provided

Possible Contract Match for Solution Categories Selected

The Possible Contract Match box shows the current list of possible contract/agreement matches. The list changes based on selections made while specifying requirements. The order of this box is alphabetical and doesn’t reflect the ranked order. The ranked order will be displayed on the results page.  Links are provided for contracts and agreements listed here to allow users to get more information.


GSA Assisted Acquisition Service (AAS)

For Federal organizations only, GSA Assisted Acquisition Service (AAS) is available to help facilitate the acquisition process, before, during, after, or throughout the acquisition cycle. Similarly to contract vehicles, details and follow-up connections for AAS are also available based on the matching of AAS to your selected solution categories and requirements.
Follow the steps below in order to view AAS support available for your acquisition needs:

  • In Step 1: Define Your Organization, select Federal or Tribal Government, State or Local Government, or Other Eligible Purchasers of GSA Federal Sources of Supply
  • In Step 2: Select from the Solution Categories below, select up to 5 solution categories. PLEASE NOTE: Certain solution categories are not available for assisted services help
  • In Step 3: Acquisition Requirements and Priorities, select your Place(s) of Performance, and for the Level of Assistance question, select one of the following responses: Pre-award Acquisition Assistance, Post Award Acquisition Assistance, Consulting Services, or Full Acquisition Lifecycle Assistance
  • If AAS support is available for your solution categories and your Place(s) of Performance in addition to contract vehicles, AAS details will be displayed on the results page along with contract vehicles
  • If AAS is available for your solution categories and Place(s) of Performance, and no contract vehicles are available, AAS details are displayed immediately on the results page
  • Click Print to print AAS details. The Print Dialog box is displayed. Select your printer and click Ok
  • Click Save as PDF to save or print AAS details in PDF format. The PDF View is displayed. From the File menu or the command menu that pops up upon scrolling to the bottom of the screen, select Save or Print options as desired.
  • If you are using Google Chrome, to save as PDF, please disable the Chrome PDF viewer plug-in prior to saving. To do this, open another tab, type chrome://plugins/ in the location bar and click enter. Scroll down the list of plug-ins to Chrome PDF Viewer. Click the Disable link. The row should now be grayed out, and the title should now read as 'Chrome PDF Viewer (Disabled).' Close the tab, return to the Navigator Main screen, and click Save as PDF. Scroll to the bottom right of the screen, and from the command menu that pops up, select Save or Print options as desired.
  • Click the hyperlink for AAS to access follow-up connections and further details. The Connect page is displayed
  • Click the hyperlink for the Website for AAS to access additional information about the service. The website is displayed
  • Click the hyperlink for the Email contact in the list to contact the POC for AAS. An email message, using your standard email application, addressed to the Email contact is displayed
  • Click New Search to return to Step 1: Define Your Organization and begin another contract match. Click Ok in the pop-up Message Box which provides a notification that your previous selections and results will be cleared when beginning a new search.

Special Notes

  • The Assisted Acquisition Services (AAS) program of the Federal Acquisition Service (FAS) is best suited to provide assistance based on the solution categories selected, the level of support needed for your requirement, and Place(s) of Performance selected. For additional information, you may reach AAS by calling (703) 605-3699 or through email at assistedservices@gsa.gov
  • For additional AAS information, please click on the website link provided
  • If Local Service Acquisition (LSA) contract vehicles are displayed in the contract vehicle match, AAS will not be displayed, since LSAs include Regional Telecom Tiers of Service
  • Assisted Services are not available for state or local government entities

Partial Matches to Contract Vehicles

After solution categories are selected, the system conducts an initial search for matching contract vehicles. In some cases, it is discovered the desired selections are not all able to be provided through one contract vehicle, but may be provided separately across several contract vehicles. In such cases, the system displays the Partial Match Results page. The Partial Match Results contains a list of contract vehicles which provide one or more, but not all, of the desired solution categories selections.
Follow the steps below to take advantage of the features available for partial match results.

  • Click Print to print the list of contract vehicles. The Print Dialog box is displayed. Select your printer and click Ok
  • Click Save as PDF to save or print contract details in PDF format. The PDF View is displayed. From the File menu or the command pop-up menu that pops up upon scrolling to the bottom of the screen, select Save or Print options as desired.
  • If you are using Google Chrome, to save as PDF, please disable the Chrome PDF viewer plug-in prior to saving. To do this, open another tab, type chrome://plugins/ in the location bar and click enter. Scroll down the list of plug-ins to Chrome PDF Viewer. Click the Disable link. The row should now be grayed out, and the title should now read as 'Chrome PDF Viewer (Disabled).' Close the tab, return to the Navigator Main screen, and click Save as PDF. Scroll to the bottom right of the screen, and from the command menu that pops up, select Save or Print options as desired.
  • Click the hyperlink for the Contract Vehicle to access follow-up connections and further details for that specific contract. The Connect page is displayed
  • Click the hyperlink for the Website for a Contract Vehicle in the list to access additional information about that specific contract vehicle. The website is displayed
  • Click the hyperlink for the Email contactfor a Contract Vehicle in the list to contact the POC for that specific contract vehicle. An email message, using your standard email application, addressed to the Email contact is displayed
  • Click New Search to return to Step 1: Define Your Organization and begin another contract match. Click Ok in the pop-up Message Box which provides a notification that your previous selections and results will be cleared when beginning a new search.

Special Notes

  • The Partial Match Results page is automatically displayed after solution category selection, in the event there is no single contract vehicle that can meet all solution categories selected
  • Acquisition requirements and priorities may not be defined for partial match cases
  • Partial Match results do not contain assisted services and may not be compared

Connect Page and Follow-up Actions

From the Contract Vehicle Results page or the Partial Match Results page, you may access the Connect page which contains follow-up actions for contacting GSA representatives as well as additional information about contract vehicles and assisted services.
Follow the steps below to take advantage of the features available on the Connect page.

  • From the Contract Vehicle Results page or Partial Match results page, click on the Contract Vehicle or AAS. The Connect page is displayed
  • Click the Reference Links provided to connect to GSA websites to order your acquisition, seek additional information on the contract vehicle, or access other acquisition materials
  • Click New Search to return to Step 1: Define Your Organization and begin another contract match. Click Ok in the pop-up Message Box which provides a notification that your previous selections and results will be cleared when beginning a new search.
  • Complete all of the information required on the Customer Contact Form and click Submit to have a GSA representative contact you about your acquisition. NOTE: Logged in users do not have to re-enter their contact information.

Special Notes

  • If you complete and submit the Customer Contact Form, a GSA representative will contact you within one business day of the submission.
  • As reference for follow-up, your solution category selection, acquisition requirements and priorities, and contract vehicle/assisted service match results will be available to GSA representatives.

Save and View Contract Match Search Criteria and Results

After conducting a contract match search, registered users of the Navigator website have the option to save the contract match search results and the criteria selected for the search. After saving a contract match search, they may view previously saved contract match search information from the Recent Search Results page. Users may save up to 20 contract match searches at a time.
Follow the steps below to save a contract match search and view and manage previously saved contract match searches:

  • Upon completing the steps for a contract match search, from the Contract Vehicle Match Results page, click Save Search Criteria.
  • In the pop-up dialog box, enter a Search Name and any Search Notes. Click Save. Your contract match search criteria and results will be saved.

To view the saved contract match search information, go to the Navigator Home page, and click View Saved Search Criteria from the Register/Login box.

  • The Recent Search Results page is displayed with a list of up to the last 20 saved contract match searches with most recent to least recent search in descending order.
  • Click on the ID for the saved search criteria and results you wish to view.
  • Click Delete in the row of any saved search to delete it from the list.
  • After clicking on an ID for a saved search, the View Search Criteria page is displayed with the selected solution categories, answers to acquisition requirement/tradeoff priority questions, and contract match results.
  • Click Back to return to the list of Recent Search Results to view other contract match search information.

Website Feedback

GSA would very much appreciate your feedback about the IT Solutions Navigator website. We encourage you to complete a quick survey regarding your user experience and understanding of the content provided on the site. Please note that the survey is anonymous.
Please access the survey by clicking on the Feedback link on the Website Banner.
On the Feedback page, Answer all questions. Click Next to go to the next question, and click Back to return to the previous question.
Click Submit at the end to send the survey responses to GSA.
Click Close to close the Feedback window.


Website Help Tools and References

The IT Solutions Navigator contains many tools and references on the website to help you navigate this website and access additional information related to your acquisition requirements.


Online Help Page & Frequently Asked Questions (FAQ)

The Online Help page is available at all times with step-by-step website instructions, website content explanations, help references, and customer service POC information
You may access the Online Help page by clicking Help from the Website Banner. For quick and easy reference, you may also access a list of Frequently Asked Questions (FAQ) by clicking FAQ from the Website Banner.
To navigate throughout the Online Help page:

  • Click a hyperlink in the Table of Contents at the top of the page to access help on a particular topic.
  • To search for an item not in the Table of Contents, from the Edit menu, select Find (or hold down Ctrl + F keys) and type partial or complete words in the textbox, and click Next or Previous till you find the item.
  • Click Go to Top at the bottom right of the page to return to the Table of Contents anytime.

Online Chat and Connecting with GSA Customer Service

On every page of the Navigator website, a Need Help? box is displayed to provide you easy access to GSA Customer Service for questions and feedback on the site. GSA Customer Service is handled by the GSA National Customer Service Center (NCSC). You may contact Customer Service regarding GSA solutions and programs as well as website navigation and technical support.
The Need Help? box displays the information on Customer Service hours, phone number, and email address along with a link to live online chat with a Customer Service representative during normal hours of operation.
To contact GSA Customer Service, you may utilize one or more of the following methods:

  • Click Chat Now! to begin an online chat conversation with a Customer Service representative. NOTE: The Chat Now! button is only displayed during normal hours of operation, when a representative is available.
    • A pop-up window is displayed requesting your contact information. Complete the required information, and click Chat Now! NOTE: Logged in users do not have to re-enter their contact information.
    • A Chat Support window is displayed, indicating that a connection with a Customer Service representative is in progress. If a representative is pre-occupied with other chat sessions at the moment to respond to your chat request, a message is displayed accordingly, and you should try again in a few minutes.
    • Once a Customer Service representative accepts the chat request, the Chat Support window displays the response. Enter a question or comment in the Chat Response box, and click Send.
    • The representative’s and your responses are displayed in the Chat Support window. Continue chatting as desired. Click End Chat at the top right to end the session, and close the window.
  • Click the Customer Service Email Address to send Customer Service an email message (from your local email application).
  • Call Customer Service directly at the phone number listed in the Need Help? box.

Web Browsers Supported for the IT Solutions Navigator Website

The IT Solutions Navigator website has been built to provide an optimal user experience on the latest web browsers as well as those most commonly used across the Federal Government and other government organizations.

While the system will generally function in most browsers or browser versions, users may experience minor variances in page displays and functions.

The table below lists the supported web browsers with their corresponding operating environments.

Web Browser

Internet Explorer 9, 10, 11

Safari (current stable release)

Google (current stable Release)


Links to Detailed Information on Solution Categories and Contract Vehicles

Below are some additional links to further information regarding contract vehicles in general.

Acquisition Related

Acquisition Central

www.acquisition.gov

Federal Acquisition Regulation (FAR)

www.acquisition.gov/far/

General Services Acquisition Manual (GSAM)

www.acquisition.gov/gsam/gsam.html


Customer Service and Support

AAS Client Service Centers

www.gsa.gov/portal/category/101331

Customer Service Directors

www.gsa.gov/csd

Local Telecommunications Customer Representative

www.gsa.gov/portal/staffDirectory/topic/21@@

National Customer Service Center (NCSC)

www.gsa.gov/portal/content/104581

Telecommunications Service Managers (TSMs)

www.gsa.gov/portal/content/103828


GSA Solution Category

Government-wide Acquisition Contracts (GWACs)

www.gsa.gov/gwacs

GSA State and Local Overview

www.gsa.gov/stateandlocal

GSA Technology and Telecommunications Overview

www.gsa.gov/itsolutions

GSA Technology Programs

www.gsa.gov/its

Identity, Credential, and Access Management Services

www.gsa.gov/icam

IT Schedule 70

www.gsa.gov/schedule70

SmartBUY

www.gsa.gov/smartbuy

Telecommunications and Network Services

www.gsa.gov/networkservices


Strategic Solutions

Cloud IT Services

www.gsa.gov/portal/category/100671

Cybersecurity

www.gsa.gov/cybersecurity

Data Center Consolidation

www.gsa.gov/datacenter

Sustainability (Green IT)

www.gsa.gov/portal/content/184837

Telepresence

www.gsa.gov/portal/content/217917


Customer Service Representatives for Specific GSA Programs

Federal Sources of Supply



Program

GSA Contract Vehicle Name

Program URL

Point of Contact

Phone

Email

Government Wide Acquisition Contracts (GWACs)

Alliant 

www.gsa.gov/alliant

Enterprise GWAC Center

(877) 534-2208

alliant@gsa.gov

Alliant SB

www.gsa.gov/alliantsb

Small Business GWAC Center

(877) 327-8732

alliantsb@gsa.gov

8a STARS II

www.gsa.gov/8astars2

Small Business GWAC Center

(877) 327-8732

s2@gsa.gov

VETS

www.gsa.gov/vetsgwac

Small Business GWAC Center

(877) 327-8732

vetsgwac@gsa.gov

Multiple Award Schedules (MAS)

IT Schedule 70

www.gsa.gov/schedule70

IT Center Helpline

(855) 482-4348

itcsc@gsa.gov

National IT Commodity Program

www.gsa.gov/portal/category/102051

(855) 850-ITCP (4827)

Network Services
(National)

Connections II

www.gsa.gov/connectionsII

Office of Network Services

(877) 387-2001

fasnetworkservice@gsa.gov

Fed Relay

www.gsa.gov/fedrelay

GSA Technology Solutions

(888) 377-0070

Fedrelay@gsa.gov

Networx Enterprise

www.gsa.gov/portal/content/101612

Networx Helpdesk

(866) 472-0274

networx.support@gsa.gov

Networx Universal

www.gsa.gov/portal/content/101611

Networx Helpdesk

(866) 472-0274

networx.support@gsa.gov

Custom SATCOM Solutions (CS2)

www.gsa.gov/portal/content/122231

GSA Technology Solutions

(888) 377-0070

NCSCcustomer.service@gsa.gov

Custom SATCOM Solutions Small Business (CS2-SB)

http://www.gsa.gov/portal/content/122231

GSA Technology Solutions

(888) 377-0070

NCSCcustomer.service@gsa.gov

TEMS

www.gsa.gov/tems

Michael Loria

(504) 589-4348

michael.loria@gsa.gov

Wireless BPAs

www.gsa.gov/wireless

GSA Technology Solutions

(855) 482-4348

itcsc@gsa.gov

Network Services
(Local Telecommunications)

Local Service Acquisitions (LSA)-Region 1

www.gsa.gov/portal/content/101700

New England Region Telephone Help Desk

(866)504-6353

fas.phonehelp@gsa.gov

Local Service Acquisitions (LSA)-Region 2

www.gsa.gov/portal/category/22251

Robert Woodside

(212) 264-2693

robert.woodside@gsa.gov

Local Service Acquisitions (LSA)-Region 3

www.gsa.gov/portal/category/22277

James Bethke

(215) 446-5805

jim.bethke@gsa.gov

Local Service Acquisitions (LSA)-Region 4

www.gsa.gov/portal/content/102181

Bridget Williams

(404) 331-0695

bridget.williams@gsa.gov

Local Service Acquisitions (LSA)-Region 5

www.gsa.gov/portal/category/22306

Gayle Dybel

(312) 886-3806

gayle.dybel@gsa.gov

Local Service Acquisitions (LSA)-Region 6

www.gsa.gov/portal/content/101440

Heartland Region Network Services

(888) 472-9711

gsa.care@gsa.gov

Local Service Acquisitions (LSA)-Region 7

www.gsa.gov/portal/category/21489

Sylvia Hernandez

(817) 850-8400

sylvia.hernandez@gsa.gov

Local Service Acquisitions (LSA)-Region 8

www.gsa.gov/portal/content/102032

Region 8 Network Services - Main Line

(303) 236-R8NS

r8ns@gsa.gov

Local Service Acquisitions (LSA)-Region 9

www.gsa.gov/portal/content/101438

Pacific Rim Region (9) Customer Service

(877) 836-4859

NCSCcustomer.service@gsa.gov

Local Service Acquisitions (LSA)-Region 10

www.gsa.gov/portal/content/102091

Leesa Sippel

(253) 931-7707

leesa.sippel@gsa.gov

Local Service Acquisitions (LSA)-Multiple Regions

www.gsa.gov/portal/content/104851

Office of Network Services Programs

(877) 387-2001

fasnetworkservice@gsa.gov

WITS 3

www.gsa.gov/portal/content/105087

Larry Sanders

(202) 260-6469

larry.sanders@gsa.gov

Strategic Programs and Security Services

USAccess Program

www.gsa.gov/portal/content/105417

USAccess Program

(877) 572-4773

hspd12@gsa.gov

SmartBUY

www.gsa.gov/smartbuy

SmartBUY Project Management Office

 

smartbuy@gsa.gov

Infrastructure as a Service (IaaS) BPAs

www.gsa.gov/portal/content/112063

GSA Technology Solutions

(888) 377-0070

NCSCcustomer.service@gsa.gov

Email as a Service (EaaS) BPAs

www.gsa.gov/portal/content/112223

GSA Technology Solutions

(888) 377-0070

NCSCcustomer.service@gsa.gov

Risk Management Framework (RMF) BPAs

www.gsa.gov/portal/content/306505

 William Bowen

(703) 306-6359

william.bowen@gsa.gov


Programs for State or Local Government Organizations

Program

GSA Contract Vehicle Name

Program URL

Point of Contact

Phone

Email

Multiple Award Schedules (MAS)

Cooperative Purchasing

www.gsa.gov/cooperativepurchasing

IT Center Helpline

(877) 446-IT70 (4870)

it.center@gsa.gov

Counter Drug Program

www.gsa.gov/1122program

IT Center Helpline

(877) 446-IT70 (4870)

it.center@gsa.gov

Disaster Recovery Program

www.gsa.gov/disasterrecovery

IT Center Helpline

(877) 446-IT70 (4870)

it.center@gsa.gov

National IT Commodity Program Available to State and Local

www.gsa.gov/portal/category/102051

(855) 850-ITCP (4827)

Network Services
(National)

Wireless BPAs available to State and Local

www.gsa.gov/wireless

GSA Technology Solutions

(855) 482-4348

itcsc@gsa.gov

Strategic Programs and Security Services

SmartBUY BPAs available to State and Local

www.gsa.gov/smartbuy

SmartBUY Project Management Office

 

smartbuy@gsa.gov

Infrastructure as a Service (IaaS) BPAs -Available to State and Local

www.gsa.gov/portal/content/112063

GSA Technology Solutions

(888) 377-0070

NCSCcustomer.service@gsa.gov

Email as a Service (EaaS) BPAs available to State and Local

www.gsa.gov/portal/content/112223

GSA Technology Solutions

(888) 377-0070

NCSCcustomer.service@gsa.gov

Risk Management Framework (RMF) BPAs available to State and Local

www.gsa.gov/portal/content/306505

 William Bowen

(703) 306-6359

william.bowen@gsa.gov


Assisted Services for Federal Government Organizations or Eligible Purchasers of GSA

Federal Sources of Supply


Program
GSA Contract Vehicle Name Program URL Point of Contact Phone Email
Assisted Acquisition Service (AAS) Assisted Acquisition Service (AAS) www.gsa.gov/aas Office of Assisted Acquisition Services (703) 605-3699 assistedservices@gsa.gov

GSA Regional Offices

Federal Regions map

GSA Regions and Information

GSA Region

States/Local Areas

U.S. Territories/Countries

Region 1

Connecticut, Maine, New Hampshire, Rhode Island, Vermont

Region 2

New Jersey, New York

Caribbean
Puerto Rico, US Virgin Islands

Region 3

Delaware, Maryland (excluding Montgomery and Prince Georges counties), Pennsylvania, Virginia (excluding cities of Alexandria and Falls Church and Arlington, Fairfax, Loudoun, and Prince William counties), West Virginia

Europe
Armenia, Azerbaijan, Belgium, Germany, Greece, Italy, Kosovo, Luxembourg, Netherlands, Portugal, Spain, United Kingdom
Africa
Djibouti
Middle East
Bahrain, Cyprus, Egypt, Iraq, Iran, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Syria, Turkey, United Arab Emirates, Yemen

Region 4

Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, Tennessee

Region 5

Illinois, Indiana, Michigan, Minnesota, Ohio, Wisconsin

Region 6

Iowa, Kansas, Missouri, Nebraska

Region 7

Arkansas, Louisiana, New Mexico, Oklahoma, Texas

Region 8

Colorado, Montana, North Dakota, South Dakota, Utah, Wyoming

Region 9

Arizona, California, Hawaii, Nevada

Pacific Islands
American Samoa, Guam
Asia-Pacific and Indian Oceans
Afghanistan, Japan, Kazakhstan, Kyrgyzstan, Pakistan, South Korea, Tajikistan, Turkmenistan, Uzbekistan

Region 10

Alaska and Arctic Region, Idaho, Oregon, Washington

Region 11

National Captial Region (NCR)
District of Columbia (DC)
DC Metro Areas in Maryland: Montgomery and Prince Georges counties
DC Metro Areas in Virginia: Cities of Alexandria and Falls Church and Arlington, Fairfax, Loudoun, and Prince William counties


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