No. The system is available for public use through the GSA web portal. The IT Solutions Navigator system provides an option for customers to provide contact information for future follow-up purposes on the “Results” page. The system does provide an option to register and obtain a user account. With a user account, customers may log in to the website and take advantage of additional features such as the ability to save previous contract match searches and contact information for faster communication with GSA Customer Support, if desired.
Customers who provide their contact information may receive follow-up communications from a GSA representative on their acquisition requirements. Additionally, the IT Solutions Navigator system saves their selected solution categories, specified acquisition requirements and priorities, and contract vehicle results for future follow-up.
No. The system facilitates navigation of ITS products, services, and solutions available to Federal, state, local, and tribal government organizations and provides online acquisition support for conducting market research and selecting ITS contract vehicles.
The IT Solutions Navigator tool walks customers through a simple contract matching process, as identified below:
Step 1-”Define Your Organization” : Customers identify their organization: Federal or Tribal Government, State or Local Government, or Other Eligible Purchaser of GSA Federal Sources of Supply.
Step 2 -“Select from the Solution Categories below”: Customers specify their desired solution categories, by either conducting a keyword search for solution categories and selecting them from the search results or by browsing and selecting them from a solution categories catalog.
Step 3 -“Specify Acquisition Requirements and Priorities”: Once solution categories are selected, customers specify their acquisition requirements and priorities. The system displays the most suitable contract vehicle(s) matching customers’ selections and responses. If you need more assistance, please use any of the resources below:
Yes. GSA’s office of Assisted Acquisition Service and Regional GSA Client Support Centers can provide optional assistance as required. We offer value-added, customized acquisition, project management, and financial management services for large and/or complex Information Technology and Professional Services solutions.
Customers may access customer support at any time before, during, or after the contract matching process. The “Help” page offers system instructions and online help materials. Customers may contact a GSA Customer Service representative using any one of three methods:
In addition, the IT Solutions Navigator system provides relevant links for each GSA acquisition vehicle. GSA is dedicated to providing customers easy access to IT solutions to fulfill government mission requirements. GSA Customer Service representatives are available nationwide to assist customers with their acquisition needs.
Yes. Customers may print the results page as well as the selections made based on the IT Solutions Navigator criteria. In addition, customers may print a side-by-side comparison of the contracts that satisfy their acquisition requirements.
The National Customer Service Center (NCSC) is the source for information on any of the products or services available from GSA. The NCSC is a full-service center providing assistance and information to make acquisitions simple and efficient. The NCSC may be contacted by calling 1-(800)-448-3111 or emailed at NCSCcustomer.firstname.lastname@example.org.
No, the IT Solutions Navigator only provides contract vehicles within GSA's portfolio of information technology and telecommunications products, solutions, and services.
A customer service representative will respond within 24 hours of receiving the inquiry.